Return Policy

Reurns

Returns are accepted only within 14 days after receiving your product.  The product should be received in new condition, in it's original package and should be sealed.  Any opened, unsealed or used products are not eligible for return and are non-refundable due to hygiene reasons. We truly apologize, but we are unable to provide refunds, credits, or any other form of exchange once our products are no longer in new condition and are unsealed.

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Cancel Purchase

According to EU law, the customer has the right to cancel their purchase up to 14 days after receiving their purchase. The customer must inform My Period. Cup via e-mail of their wish to do so latest 14 days after receiving the order. The products must then be returned to My Period. Cup, which the customer bears the cost for. After the products have been returned, the customer will receive a refund for their purchase, excluding the original shipping costs.

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In order to be refunded for your cancelled order you must return the unopened order to My Period. Cup at the designated address. The customer should expect to pay for shipment fees. Please note that the cost of sending the order back to My Period. Cup is solely the customer’s responsibility. You have the right to get a full refund from your cancelled purchase within 14 days of ordering, providing that the goods are unopened and unused.

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Exchanges and refunds 

Your refund will be credited to the credit card/bank account used to place the order or cash. We do not do refunds to any other card than the one used to place the order. Refunds on goods bought by credit card must be re-credited to that same credit card. Refunds cannot be transferred to a third party.

If you purchased a product in conjunction with a promotion, we will deduct the value of that promotion from any refund we pay to you under the guarantee.