Terms & Conditions | My Period. Cup

Terms& Conditions

Herein referred to as “My Period. Cup,” “we,” “us” or “our” you agree to be bound by our regular Terms and Conditions and Privacy Policy, which are incorporated by reference and each of which may be updated from time to time without notice to you.

Our Privacy and cookie Policy, available at https://www.myperiodcup.com/privacy-policy, is incorporated by reference into this Agreement.

By making a purchase on our site, you agree to be bound by the terms of this agreement and you are consenting to (or promising that you have obtained appropriate consent for) the collection and use of personal information by us in accordance with the Privacy Policy and Cookie Policy.

2. Shipping methods

We currently self-pickup of your orders or ACS delivery for Cyprus. We require you to provide your telephone number and email so we can get in touch with you after you place your order. Note that if orders are not collected within 2 days of the pick-up date they will be cancelled automatically without any warning. For ACS delivery we only accept payments via Revoluto and not cash on delivery. ACS delivery arrives within about 3 working days at your nearest ACS shop and there is an additional cost of 3 euros.

My Period. Cup cannot cancel or edit the shipment after shipment. For information on delivery for each contact ACS or us.

We can't change your order or your address after sending out your order so make sure you provided the correct information.

3. Payment

For the moment you can only pay offline at the moment you pick-up your order.

You can either pay by cash on delivery/pick up, via Stripe, Paypal, Revolut or sKash.

We only receive payments in Euros.

4. Cancellation & Editing orders

It is crucial to double-check your phone number and email information and shipping address before checking out. We cannot guarantee that we can edit orders once they have been placed.

My Period. Cup does not guarantee that we can cancel or edit your order after you place it.

According to EU law, the customer has the right to cancel their purchase up to 14 days after receiving their purchase. The customer must inform My Period. Cup via e-mail of their wish to do so latest 14 days after receiving the order. The products must then be returned to My Period. Cup, which the customer bears the cost for. After the products have been returned, the customer will receive a refund for their purchase, excluding the original shipping costs.

In order to be refunded for your cancelled order you must return the unopened order to My Period. Cup at the designated address. The customer should expect to pay for shipment fees. Please note that the cost of sending the order back to My Period. Cup is solely the customer’s responsibility. You have the right to get a full refund from your cancelled purchase within 14 days of ordering, providing that the goods are unopened and unused.

5. Exchanges and refunds

Your refund will be credited to the credit card/bank account used to place the order or cash. We do not do refunds to any other card than the one used to place the order. Refunds on goods bought by credit card must be re-credited to that same credit card. Refunds cannot be transferred to a third party.

If you purchased a product in conjunction with a promotion, we will deduct the value of that promotion from any refund we pay to you under the guarantee.

6. Liability

6.1 Faulty, defective or damaged products

If you receive a faulty, defective or damaged product then subject to agreement by My Period. Cup, the issue will be resolved according to My Period. Cup’s discretion; primarily by the customer receiving a replacement product. You also agree that the My Period. Cup menstrual cup is subject to normal wear and tear and we cannot be held liable for damages due to wear and tear. We cannot accept the return of any products that have been used. My Period. Cup will firstly offer a replacement product where this is possible and otherwise a price reduction or reimbursement.

6.2 IUD

My Period. Cup can be used with an IUD, but we strongly recommend consulting your doctor and/or gynaecologist prior to use.

To our knowledge, there is no scientific evidence that shows that a menstrual cup can interfere with a fitted IUD or dislodge it.

My Period. Cup cannot be held responsible for any kind of IUD errors or failings, or the consequences of such a failing, including it being dislodged, and does not offer any kind of compensation in such case.

6.3 TSS

TSS is a rare, but very serious condition. It is a complication of bacterial infections, which has been associated with the use of tampons. However, it is not restricted to women or the use of tampons. In order to get TSS, a person needs to have a specific strain of staph bacteria (staphylococcus aureus) in their body. It is possible to contract TSS when using a cup although it is extremely rare. To reduce the risk, we recommend:

Sterilise your My Period. Cup before using it at the beginning of every period. This must be done by either boiling the cup for 2-3 minutes or by using sterilising wipes.
Remove your My Period. Cup every 8-12 hours during your period and wash it thoroughly before reinserting
Do not use the My Period. Cup or any internal vaginal devices if you have previously been diagnosed with TSS
Wash your hands every time you handle the My Period. Cup

We, My Period. Cup, cannot be held liable for any cases of TSS linked to the use of the cup.

6.4 Allergic reactions

If one does develop an allergic reaction, My Period. Cup cannot be held responsible, and does not offer any kind of compensation in such a case.

6.5 Force Majeure

My Period. Cup cannot be held responsible for an unforeseen event of force majeure and as such is not contractually bound to fulfill its obligations.

7. Support and guidance from My Period. Cup

The information on our website is solely intended to be product related guidance. Our support staff can only rely on the information you have provided them and can only guide you on product related queries. If you have doubts or questions of a medical nature then we strongly recommended talking to your doctor or gynaecologist to properly assess whether a menstrual cup is a suitable and safe product for you. My Period. Cup cannot be held responsible for any advice given by third parties on forums or social media about the My Period. Cup.

8. Disputes

Disputes on matters regarding the purchase and use of My Period. Cup products should be attempted resolved directly with us. This can be done via e-mail to myperiodcup.cy@gmail.com.

9. MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.